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What if I need to cancel my video appointment?

We know that life is busy and unpredictable, and sometimes schedules change. That’s why we don’t charge you to reschedule a video call appointment, as long as you give us at least 48 hours’ notice. Appointments cancelled at short notice (within 48 hours of the appointment time) will be subject to a £50 fee. Please call us on 0808 169 7011 to cancel your appointment.