Please note that we are not dental professionals and do not carry out the act of dentistry in any way. We do not offer any such operation, treatment or advice that is usually given by a dentist or qualified registered professional. If you have any queries or concerns regarding the suitability of any of our products please consult your dentist.
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see article 9- Your rights to end the contract).
j. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 60 days you may contact us to end the contract and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
k. Occasionally deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we may contact you to verify the delivery address before it is re-shipped.
l.Orders that are returned to us as undeliverable cannot be re-shipped until the delivery address is verified by you and any additional postal charges have been settled. If the item is undeliverable due to an error by us, any additional postage costs may be waived.
10. Your Rights to End the Contract
a. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
b. there is a risk that supply of the products may be significantly delayed because of events outside our control;
c. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 60 days;
d. you have a legal right to end the contract because of something we have done wrong.
How long do I have to change my mind? Subject to the qualifications set out in these terms, if you have bought products as a consumer, you have 14 days after the day you (or someone you nominate) receives the products.
11. How to End the Contract With Us (including If You Have Changed Your Mind)
THIS ARTICLE 9 APPLIES IF YOU ARE PURCHASING PRODUCTS AS A CONSUMER. IT DOES NOT APPLY IF YOU ARE PURCHASING PRODUCTS AS A BUSINESS OR IN THE COURSE OF TRADE
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind and you have not lost such right to change your mind as set out in article 10 (e.g. if you have ordered custom-made products, have completed your self-impression kit, have attended one of our clinics or have used products which are placed in the mouth):
6. When your refund will be made. We will make any refunds within 14 working days. If you are exercising your right to change your mind, your refund will be made within working 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
Summary of your key legal rights as a consumer This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
15. Your obligation to return rejected products.
If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them or post them back to us or (if they are not suitable for posting). We will pay the costs of postage or collection. Please contact us at [email protected].
we will, at our option, repair or replace the defective products, or refund the price of the defective products in full.
you will not have a right to reject the goods, and we will have no liability, under this article
16. Self-Impression Kit
a. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes:
b. Overall limit on our liability. Subject to article 15.2 above, our total liability to you under this contract is limited to the purchase price of the products you purchased from us.
1. How We May Use Your Personal Information
20. Other Important Terms
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
The website is operated by instasmile Limited, a company registered in England and Wales (CRN: 08208414) with its registered address at 18 The Parks, Lodge Lane, Netwon-Le-Willows Wa12 0JQ. Our main trading address in the UK is the same as our registered address. Our VAT number is 156 6066 00.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may modify, suspend, withdraw, discontinue or change all or any part of our site and/or any and all features and sections of our site, without notice. However, where possible, we will endeavour to inform registered users of any such change via a notice on our site or by email. We will not be liable to you or any third party for any modification or change to our site, or if for any reason our site is unavailable at any time or for any period, whether temporarily or permanently.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate, available or permitted by law in any location other than the United Kingdom. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from any location outside of the United Kingdom, you do so at your own risk.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly contact us.
We are the owner or the licensee of all intellectual property rights in our site including trade marks, logos and service marks (Marks). You are prohibited from using any of the Marks without the express, written permission of us or other relevant third party(s).
We are the owner or licensee of all the material published on our site, including text, graphics, images, HTML source code of our site, and all other materials (Materials). Those Materials are protected by copyright laws, treaties and all other applicable intellectual property rights around the world. All such rights are reserved.
You must not modify, publish, transmit, participate in the transfer or sale of, create derivative works, publish, reproduce, display, publicly perform, distribute or in any way exploit, in whole or in part, any of the Materials for any public or commercial purpose, without the express permission of us and, if required by law, other relevant party(s).
You may print off one copy, and may download extracts, of any page(s) from our site for your own personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged and you must retain all copyright and other proprietary notices contained in our Materials.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licencors.
If you would like information about obtaining permission to use any of the Marks or Materials on our site, please contact us.
New International Patent Application No. PCT/GB2015/051570; A METHOD OF MAKING A DENTAL DEVICE; |P-20034.WO|
The content and Materials on our site is provided for general information only and is not intended to amount to advice on which you should rely. Although we make reasonable efforts to avoid inaccuracies or typographical errors in the content or Materials of our site and keep such content and Materials up to date, we cannot guarantee its accuracy, reliability, relevancy, completeness or timeliness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
We make no representations, warranties or guarantees, whether express or implied, that the content or Materials on our site is accurate, complete or up-to-date.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
If you are a business user, please note that in particular, we will not be liable for:
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions of Supply.
Whenever you make use of a feature that allows you to upload content to our site, make contact with other users of our site, or make use of any chat area, message board, email function, social network, blog, or similar type of service on any website (Public Communication) you agree that you will comply with the following standards (Content Standards):
We have the right to remove any Public Communication you make on our site and/or prevent you from accessing and using our site if, in our opinion, your use does not comply with the Content Standards.
You warrant that any such contribution does comply with the Content Standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in such content, but you hereby grant to us a perpetual, royalty-free, irrevocable, non-exclusive right and licence to reproduce, use, publish, modify, create derivative works, publicly display or distribute any such content in any form, medium, or technology known now or later developed.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up your content.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please via email.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources and do not accept responsibility for any losses or penalties incurred as a result of your use of any links or reliance on the content of any links.
To contact us, please email us on [email protected] or call us on 0808 169 7011.
Thank you for visiting our site.
Unfortunately, we cannot deliver to the following countries.
Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, International Criminal Tribunal for The Former Yugoslavia, Iran, Iraq, Ivory Coast, Lebanon and Syria Liberia, North Korea (Democratic People Republic of Korea), Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans Please review and verify your shipping address on all orders. We are not responsible for orders that do not arrive because an incorrect shipping address was provided.
Once you place your order with instasmile Limited and it has been accepted we will dispatch a self impression kit next working day (Monday – Friday excluding public holidays). The self impression kit will be sent using Royal Mail 1st Class Recorded Service to all customers within the United Kingdom and Royal Mail International Tracked and Signed Service or a Courier Service for all International Customers. Please consult both Royal Mail and / or your local or national postal service for shipping times. Once we dispatch the self impression kit to you we will advise you via email of the relevant tracking information in order to trace your shipment. Once an impression kit has been dispatched from the relevant instasmile office liability of goods is transferred from us to Royal Mail / Courier until it is signed for by you at which point you accept the receipt of goods. Original impression kits are dispatched with Mailmark Freepost return label so you are able to return the impression to us. Please note that this service only applies to customers within the United Kingdom. We advise all customers outside of the United Kingdom to return their impression to us within 6 months of ordering using a tracked and signed service to ensure that we receive the impression back. We are unable to process impressions older than 6 months nor can we be held responsible for returned impressions that are deemed lost.
On receipt of a suitable impression we will endeavour to manufacture your instasmile product within 30 working days. If there is a problem with your order during the production process, we will contact you to discuss any amendments to the order.
When your custom made instasmile product has been manufactured we will advise you via email of the dispatch details. Products will be sent using Royal Mail Special Delivery next day service before 1pm (excludes any prototype that will be sent Royal Mail 1st Class Recorded Service) within the United Kingdom and Royal Mail Standard Service or Courier service for all International Customers. Please consult both Royal Mail and / or your local or national postal service for shipping times. Once a shipment has been dispatched from the relevant instasmile office liability of goods is transferred from us to Royal Mail until it is signed for by you at which point you accept the receipt of goods
Please note that Royal Mail do not consider an item lost in post until 15 working days have expired (10 days for Special Deliveries). If you don’t receive the package within 7 days of receiving your dispatch confirmation email:
If you are still unable to trace your package please contact us after 7 working days have expired and we will try our best to assist you.
Occasionally deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, an instasmile representative may contact you to verify the delivery address before it is re-shipped.
Orders that are returned to us as undeliverable they can not be re-shipped until the delivery address is verified by you and any additional postal charges have been settled. If the item is undeliverable due to an error by instasmile Limited, any additional postage costs may be wavered.