SELF-IMPRESSION POLICY

Before we can manufacture your chosen Veneers we must send you a Self-Impression Kit. We will provide you with full instructions on how to use the Self-Impression Kit. Please note the Self-Impression Kit is not suitable for you if:

You have loose teeth (including loose crowns, bridges, or veneers) or you have had teeth recently removed;

  • you have existing oral health issues;

  • you are undergoing dental or dental treatment;

  • you have a fixed retainer

If you have crowns, bridges, or existing veneers you must take extra care when using the Self-Impression Kit. We will not be held liable for any damage to any crowns, bridges, existing veneers or loose teeth.

If, due to a build-up of plaque, your use of the Self-Impression Kit is affected, we will advise you to remove the plaque and then continue with the Impressions process. Likewise if there are any other issues, we will contact you.
NB. It is your responsibility to provide an accurate impression that our technicians can work with to manufacture your custom made veneers. We always require an accurate impression to ensure the product fits securely in the mouth whilst providing a cosmetic improvement to your natural teeth.

When you have completed your Self-Impression Kit:

You MUST provide photographs of your impressions and your natural teeth to us by email for a visual check. Failure to do so may delay your order and could incur additional costs as well as voiding your money back guarantee. We cannot accept impressions in the mail that have NOT been firstly approved by visual check.

If your impressions are not approved, do not worry we will contact you with regards to repeating them and provide guidance. The impressions trays we provide can be remoulded up to eight (8) times each.

Once your impression photos have been approved please use the freepost return label provided (UK only) to return your impressions. Please keep a record of the tracking number.

If you reside outside the UK you must post this back to us at your own cost: We recommend that you use a tracked courier service to ensure your Self-Impression Kit gets delivered to us safely. Please note that items cannot be accepted by us if duties and taxes have not been paid in advance by you.

If we do not receive your returned Self-Impression Kit, or if you have used your Self-Impression Kit incorrectly and we are unable to use the Impressions you have provided then:

  • we will contact you to arrange the sending out of a replacement Kit;

  • we may charge you for the cost of any such replacement kit

If you fail to commence the impressions process, and we are unable to contact you for a period of 90 days from the date of your Order, we may treat the contract as cancelled. It is important that you therefore contact us at this time to mitigate cancellation.

Impressions on File / Reorders

We keep all impressions on file. If you wish to reorder using the existing impressions then please visit our reorder page HERE. Should you wish for us to manufacture a product using your existing impressions then you unequivocally guarantee that there have been no changes to your dental profile that would affect the fit of the product. If there have been changes to your dental profile we cannot be held liable for any product issues.

If there have been changes to your dental profile then you would need to place a new order online HERE

NB. Changes to dental profile can include but are not limited to; loss of or damage to teeth, addition of fillings, crowns, veneers, implants or movement of teeth et al.

 

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