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Is instasmile covered under warranty?

Every instasmile comes with a 30-day manufacturer’s warranty, which covers any fault that may be deemed a manufacturing error. If you are unhappy with the product when you receive it, please alert us within 30 days by sending a video and/or picture of your instasmile and clearly identify the defect. We will work with you, where possible, to modify your instasmile until you are happy with it.

If your instasmile fits securely and does not require a new impression we can offer you a remake free of charge, to correct a defect. If your instasmile has a fit issue, we can offer you a free complimentary impression kit to take another impression, or an appointment at one of our UK clinics

Due to hygiene reasons we cannot, at this point, accept returns. Please refer to the warranty chart, to see what is covered in your 30-day warranty.


30-day warranty

(included with every instasmile)

12-month warranty

(included with instasmile Premium or purchase online)

Short of the gum line

Loose fit

Rough edges

Hairline fracture

Made to incorrect goals

Made to the wrong shade

Misuse or loss of product

X

Changes to your dental profile since the impressions were accepted

X

Accidental damage

X

Shade change

X

Unauthorised repairs

X

Expectation issues

X

General wear and tear

X


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