We recommend using our new FREE video coaching call service with one of our trained Smile Consultants to ensure you the impression process is taken quickly and as effectively as it can be. Our video coaching service is so effective, that 95% of our customers who have used our service have passed first time. To make an appointment or to attend a clinic give the Customer Service Experience Team a call. We’re open from 8:30 – midnight (GMT) and 6:00am – 6:00pm (Central Time)
UK & EU: +44 (0) 808 169 7011
US & CA: +1 (833) 811-7011
Make sure that your hands are clean, you have access to a mirror and have read the instructions FIRST. Pop the putty* in the fridge for exactly 20 minutes. There is enough putty provided in the kit for you to have a practice go.
Please do not use the impression kit if you have bridgework or are undergoing fixed orthodontic treatment. We also advise against using the impression kit if you have any loose teeth.
In your impression kit you’ll find:
Placing in your mouth
Removing the tray
Send it back to us